Cleveland Brothers Energy & Transportation Service Supervisor in Hunker, Pennsylvania
DEFINITION: In accordance with management directives this position provides supervision to shop and field employees covered by a collective bargaining agreement, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance. SUMMARY OF DUTIES: This position may perform any combination of the following duties at our New Stanton branch: - Effectively manage Industrial shop, field and truck shop service personnel, while fostering good union management relations - Maintain existing sales and increase sales to existing and new customers - Maintain high level of customer satisfaction by identifying and resolving problems promptly - Manage service expenses and profitability - Maintain service Key Process indicators (KPI) results to acceptable levels - Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines - Conduct regularly scheduled safety meetings and enforce all safety policies and procedures - Investigate and report on job related accidents or safety concerns - Coordinate outside vendor repair work with shop work in progress - Ensure all warranty requirements are met - Actively enforce all Company policies and procedures - Conduct performance evaluations - Assign building maintenance duties on daily basis - Operate basic office equipment - Perform other work related duties as assigned - Comprehensive knowledge of industrial engine and over the road trucks and their application - Thorough understanding of Company/contract practices and policies in relation to the direction of the work force - Effective verbal and written communication skills - Ability to meet deadlines and handle multiple tasks - Ability to learn new systems and processes - Solid computer skills with a working knowledge of Microsoft Office products - Ability to read, understand, interpret and convey technical information - Strong customer service orientation Graduate of a technical school, Business degree, military school, or relevant working experience acceptable to the company. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply on JobGateway and follow special instructions.