WEC Energy Group Services Manager (Customer Renewable Energy Experience) in United States

Requisition Number2947BR

Job TitleServices Manager (Customer Renewable Energy Experience)

External LocationWI-Milwaukee

Business UnitCustomer Service

CompanyWEC Business Services

External Job ResponsibilitiesServices Manager (Customer Renewable Energy Experience) is responsible for ensuring that renewable energy customer programs/services are effectively and efficiently meeting customer and company needs. This Services Manager provides oversight of ongoing customer renewable energy programs/services as well as developing and implementing improvements to the customer renewable energy experience.

This Services Manager ensures that customer renewable energy programs/services comply with applicable laws, rules and regulations; ensures proper tracking and analysis of renewable energy metrics; and represents the utility at relevant renewable energy events.

• Remaining persistently well-informed of new customer renewable energy customer programs/services/technologies both inside and outside of the utility industry.

• Identifies and champions new programs/services and enhancements to existing customer renewable energy offerings/outreach to address identified customer needs. .

• Oversee customer renewable energy data maintenance efforts, evaluate incoming projects for consistency.

• Takes ownership of program/service issues and works with key stakeholders to determine customer impact and communication needs.

• Prepares, monitors and manages to program/services budget.

• Evaluates program effectiveness (process/impact) in conjunction with Customer Insight Team

• Develops and implements plans to improve/promote customer renewable energy programs/services utilizing various channels of communication.

• Serve as point person for contractor/customer questions/inquiries, including care center call guides and correspondence, and training for consultants

• Ensure greater commissioning process standardization between WEC Energy Group Wisconsin utilities; develop resources for customer renewable energy project installers

• Attend relevant customer renewable energy meeting and conferences.

• Develops and maintains relationships with Public Service Commission staff and other stakeholders in public policy or customer programs.

• Assist with regulatory and rate case and PSCW requests;

• Track metrics, activities, and budget; and contribute to PSCW reporting for customer service conservation requirements

Education/Experience RequirementsA bachelors degree in Marketing, Business Administration, Engineering or related field and a minimum of three years of related experience is required.

Experience with renewable energy programs that include working with customers and contractors is also required.

This is a job family posting where experience are the determining factor in level.

Removal Date07-26-2017