General Electric VP - Global Services, Energy Practice in Dover, Delaware

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

This position is responsible for setting the strategic direction and driving the success for the Global Services Energy Software Services Practice. This position drives service revenue and leads all service and delivery activities, including implementation, escalations, upgrades, IT Professional Services, and Project Management for their industry vertical.

Essential Responsibilities:

The VP of Global Services – Energy Practice will work in collaboration with other leaders to ensure a high level of customer loyalty and employee satisfaction in their vertical.

  • Serve as the key industry strategist for GE’s Energy Software Services Practice, covering the Power, Renewable Energy, and Energy Connection spaces; driving the long-term Global Services vision for this vertical

  • Engage with c-level leadership from key Power, Renewable, and Energy Connection clients, managing both existing and new relationships

  • Show a high level of industry-specific domain expertise

  • Drive Energy focused solution delivery catalog with relevant service and solution offerings, pricing, portfolio…working with Global GE, Regional Leaders, and solution design team

  • Act as a practice specific General Manager – responsible for overall global customer delivery and execution within the Energy vertical

  • Build and manage a global team driving GE’s Energy Software Services Practice

  • Provide strategic organizational leadership and direction to ensure the execution of high-quality service and delivery

  • Partner and collaborate with Sales GMs, Commercial Solutions Leaders, and the Centers of Excellence (CoE) to ensure a cohesive strategy and execution in delivering solutions to customers

  • Leverage internal relationships with Regional, CoE, and Cross-Functional teams to enhance business performance and customer experiences

  • Drive continuous improvement, process excellence, and productivity

  • Promote a safe working environment and ensure compliance with applicable EHS policies and procedures

  • Measure and monitor overall customer satisfaction, manage major customer escalations, and drive best in class customer service excellence.

  • Lead the continued evolution of the Services organization from practice-based to customer-based. Participate in and strengthen the partnership between Sales and Service to provide seamless customer service and rapid response.

  • Deliver on all business commitments including revenue and base cost targets, quality, and compliance activities

  • Understand and meet customer needs while balancing business objectives and fostering strong customer relationships by exceeding customer expectations on service delivery

  • Accountable for driving transparency and actions supporting KPIs including attrition, profitability, utilization, and billability

  • Accountable for prioritization of services resources to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction Qualifications/Requirements: Basic Qualifications:

  • BA/BS degree in Business, Finance, or related professional field

  • At least 10 years of related industry experience in a large, complex organization

  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completedEligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

  • Must be willing to travel 40%

  • Must be willing to work out of a GE office located in Atlanta or other US city with large GE Digital Presence Desired Characteristics:

  • Leadership experience in the Power, Renewable, and/or Energy Connection space

  • Show a high level of industry-specific domain expertise

  • Ability to offer innovative solutions for clients across the Energy Value Network

  • Ability to develop and execute multiple priorities and approaches to meet objectives

  • Focus on driving customer outcomes to determine success through direct customer interaction and organizing the team for customer impact

  • Exceptional interpersonal skills– ability to synthesize complex issues and communicate into simple messages for peers, customers and national employee teams

  • Strong business acumen

  • Proven ability to influence, energize, develop and drive change through exceptional written and verbal communication skills

  • Experience leading a P&L with financial responsibilities and providing leadership for all functional services areas including experience handling customer escalations

  • Strong track record of building a high-performance team; attracting, developing and retaining talent

  • Demonstrated success in working with customers to resolve complex issues and develop solid business relationships

  • In-depth knowledge of and experience in the Digital Technologies, IT, Software markets, and GE Digital Software Solutions

  • Inclusive leadership style with a focus on personal involvement, trust and flexibility

  • Ability to present in front of large groups, deal with ambiguity, and demonstrate composure in stressful situations where competing priorities must be managed

  • MBA or equivalent

  • Six Sigma Master Blackbelt or equivalent certification in process improvement methodologies

  • Demonstrated creation of multiple startup businesses within a Fortune 50 company

  • Ability to build a diverse team with broad skillset capability

  • Broad and deep technical experience with cloud and emerging technologies, including Outcome-as-a-Service (OaaS), Infrastructure-as-a-Service(IaaS), and/or Platform-as-a-Service (PaaS)

  • Demonstrated experience with global software system implementation organizations and/or Big 4 management consulting firms

  • Experience with solution delivery, software delivery and system integration background#DTR Locations: United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; AtlantaGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.